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Q1: Are you a manufacturer or a trading company?
A: We are a professional steel rack manufacturer with our own production lines, engineering team, and export department, offering one-stop service from design and production to international delivery. Our products comply with ISO, CE, and other international standards, and testing reports are available upon request. -
Q2: Do you support customized sizes and structures?
A: Yes, we provide comprehensive OEM & ODM customized designs based on warehouse dimensions, storage item types, and load capacity requirements. We offer: Size & Dimensions / Rack Design & Structure / Load Capacity & Steel Thickness / Color Options / Logo & Packaging -
Q3: What Material Is Used in Your Racks?
A: Our racks are made of high-quality Q235B steel, a widely used structural material in the industrial manufacturing sector. If you have specific storage environment requirements, in addition to powder-coated racks, we can also provide galvanized steel racks. Processes such as hot-dip galvanizing and electro-galvanizing can be applied to the rack to increase its corrosion resistance and ability to withstand low-temperature environments. -
Q4: Do you provide layout and design solutions? Can you provide samples?
A: Yes, our engineering team offers free warehouse layout design and racking configuration solutions. We provide standard or customized samples. Sample fees are paid separately. -
Q5: How are the racks packaged? Do you assist with international shipping?
A: We use standard export packaging with scratch protection. Customized branded packaging is available. We provide sea freight and multi-modal logistics solutions. -
Q6: Do you provide installation instructions and warranty?
A: Yes, we provide English installation manuals, drawings, and video guidance. We offer one year warranty for all racks. If there are issues with the received products, we will provide replacement, re-shipment, or refund solutions depending on the issue. -
Q7: What payment methods and terms do you accept?
A: We accept T/T, letter of credit (L/C) and so on. Normally 30% deposit and 70% balance before shipment (negotiable). -
Q8: Are you looking for overseas agents or distributors?
A: Yes, we welcome long-term partners and regional exclusive distributors.